Job Description

Take this unique opportunity to join our CX team in Austin , Texas , during an exciting period of growth and help shape how we drive success in our end-client segment.

At Neurons, we're not just innovating; we're revolutionizing marketing by predicting consumer responses in seconds. By combining cutting-edge AI with deep neuroscience insights, we empower brands to understand and connect with their audiences like never before.

If you're eager to be at the forefront of this transformation and passionate about leveraging groundbreaking insights, we’d love to have you on board!

We’re looking for a Customer Success Manager to join our fantastic CX team in our new Austin, Texas office.

Your key responsibilities in this role will include:

• End 2 End responsibility of assigned customers' health and success throughout the customer lifecycle.
• Promptly respond to and supervise pipeline, engagements, health and risk alerts through key tools, programs, and insights.
• Proactively strategize for all engagements with clients, build and maintain strong relationships with key stakeholders within client organizations to identify opportunities and reduce churn risk.
• Monitor clients' usage of our products/services and provide guidance on how they can maximize value.
• Effectively handle and address customer issues both general and individual.
• Stay current and develop new uses for Neurons' innovative products and features that align with customer business needs and goals.
• Collaborate with Sales, Marketing, and Product to advocate for customer needs and provide quality feedback.
• Ensure all activities, both customer-facing and administrative, are concluded in a way that aligns with the agreed-upon level of quality and timeframe.
• Provide customers with onboarding and continuous training in how to get the most value out of Neurons’ services.
• Ensure the overall health of your portfolio and make sure dormant customers are reactivated.
• Take part in cross-departmental initiatives.
  

What you will need:

To thrive in this role, you’ll need to demonstrate a growth mindset, a strong sense of ownership, and unwavering integrity. The ideal candidate is self-motivated, team-oriented, and eager to contribute in a dynamic, fast-growing environment. We're looking for someone who’s ready to grow alongside the company and help us meet our ambitious goals.

In addition, you would ideally are/have:

• Strong track record and +5 years of experience in a customer-facing role, building and maintaining relationships while working to mitigate churn, promote engagement and revenue growth.
• Direct experience working within or with creative , marketing , or performance marketing agencies is highly preferred . A deep understanding of how agencies operate will enhance the ability to tailor solutions and build strong partnerships with our customers.
• Experience with tech companies, startups, or fast-paced digital environments is a strong plus.
• An understanding of key marketing principles and disciplines including digital marketing, branding & advertising.
• Professional communication and interpersonal skills.
• Strong problem-solving abilities and a proactive approach to addressing client needs.
• Experience working with CRM software.
• Proficient in conducting business in both written and spoken English.
• A growth mindset, a strong sense of responsibility, and unwavering integrity.

Join the Neurons Movement!

In our inclusive culture, innovation flourishes. We believe true progress comes from being yourself, sharing ideas freely, and collaborating with inspiring colleagues. So if you're all about the above, come help us redefine consumer neuroscience!

Innovation at our Core: Our 11-year legacy began with neuroscientist and bestselling author, Dr. Thomas Zoëga Ramsøy, a leading figure in the fields of applied neuroscience, consumer neuroscience, and neuromarketing. Innovation continues to drive everything we do, from our CEO to each and every team member, we push boundaries and foster forward-thinking, leveraging data and AI to transform our industry.

Team Spirit and Culture: We’re committed to fostering a culture that values teamwork and personal growth. Building something extraordinary requires effective collaboration and top talent. So why not surround yourself with a supportive team that drives success!

Results with Empathy: We’re focused on achieving results while also prioritizing empathy. Join a culture that balances ambition with consideration and where continuous feedback on performance and development is encouraged. Here, success is measured not just in numbers, but in relationships, collaboration, and positive impact.

Diverse and Inclusive: Our team of 80 talents from 30 nations proudly celebrates diversity. By embracing diversity and individual development, we believe that we can achieve sustainable growth and remain committed to fostering a culture where people of all backgrounds feel welcomed.

At Neurons, the journey is as exciting as the destination. Experience a career where innovation, teamwork, and meaningful results come together in ways you've never imagined!

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