Customer Support Associate Job at Beauty by Imagination (BBI), Commack, NY

cXJVS2I2TkNFU2V4Y2lYYWd6d2ZaSTIzOFE9PQ==
  • Beauty by Imagination (BBI)
  • Commack, NY

Job Description

Job Description

This position hours are 8:30am-5pm Monday through Friday. Role will be 3 days on-site and 2 days remote (work from home).

Position Overview:

The BBI Operations Customer Service Associate works directly for Customer Service Supervisor. The BBI Customer Service Associate is responsible for all on assigned entry of sales order, invoices, and RMA activities; the Customer Service Associate will document, track, and report all activities related to their customer base.

Essential Job Duties & Responsibilities:

  • Responsible for managing all orders / invoices / RMA / related to assigned customer base.
  • Order Management (including but not limited to):
  • Integrating and processing any new orders from multiple sources (EDI, Email, Upload) into

NetSuite (Operating System) and running an Item Report to identify shortages and any

potential, VAS (Vendor Added Services) scenarios such as shrink wrapping or applying a

specific customer required label.

  • Verifying the ship dates assigned to all orders EDI Integrated or Manual entry for KPI accuracy.
  • Monitoring the Open Order Report and ensuring all orders are released for processing in a timely (according to Warehouse SLA), while also following up on orders that were previously released.
  • Monitoring any orders with a Future Ship date and effectively communicating out the upcoming orders, ship windows, and customer requirements.
  • Processing sample orders from other departments or customers’ requests for samples
  • EDI Monitoring (including but not limited to):
  • Ensuring all EDI docs (Orders, ASN’s & Invoices) are processed in a timely fashion, making sure all orders in an error state are identified & corrected daily, re-transmitting invoices as directed, if/when necessary.

Essential Cross-Functional Responsibilities:

  • Collaborate with our Supply Chain operations team to ensure timely order processing.
  • Coordinate with various supply chain personnel on order process flows.
  • Ensure all top priority items or urgent matters are properly communicated with leadership.

Required Skills/ Qualifications:

  • Knowledge of Microsoft Suite (e.g., Excel, Outlook, etc.)
  • Excellent verbal and written communication skills
  • Proactive and independent with the ability to take initiative
  • Excellent organizational and follow-up skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Highly organized and able to multi-task, while maintaining clear and proactive flow of communication and ownership of tasks.
  • Strong attention to detail inside warehouse process flows.

Education/ Experience Requirements:

  • 4-year College / 5+ years of Customer Service experience
  • Experience within ERP platform (NetSuite or equivalent) and WMS systems preferred
  • Basic industry knowledge (CPG) preferred

Company Benefits

Beauty By Imagination offers a VERY competitive benefits package including:

  • Medical, Dental, Vision benefits
  • 401K with Company Match
  • Very Generous Paid Leave of Absence/Time Off
  • Company-Paid Life Insurance and AD&D Insurance
  • Company-Paid Short-Term & Long-Term Disability Benefits

Job Tags

Temporary work, Work from home, Monday to Friday,

Similar Jobs

US Foods, Inc.

CDL A Truck Driver Job at US Foods, Inc.

 ...will also receive overtime compensation and retention bonus.Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.... 

OX Group Global

Graphic Designer Job at OX Group Global

 ...Job Description POSITION DESCRIPTION: The Graphic Designer plays a pivotal role in elevating the visual identity of the brand across all touchpoints. They are responsible for creating engaging and impactful designs that support product launches, promotional campaigns... 

Compass Group

AUDIO VISUAL TECHNICIAN (ON CALL) Job at Compass Group

 ...We are hiring immediately for a on-call AUDIO VISUAL TECHNICIAN position. Location : Capital One - 7750 Capital One Tower Road, Tysons, VA 22102. Note: online applications accepted only . Schedule : On-call schedule; Monday through Friday, hours may vary... 

Supplemental Health Care

Travel Home Health Physical Therapist - $2,316 per week Job at Supplemental Health Care

 ...Health Care is seeking a travel Home Health Physical Therapist for a...  ...~ Duration: 13 weeks ~40 hours per week ~ Shift: 8 hours ~...  ...with prior OASIS experience to work at a partnering home health care...  ...Supplemental Health Care Job ID #1371808. Pay package is based on 8 hour... 

Gentle Dental

Dentist Job at Gentle Dental

 ...Full-time General Dentist Opportunity in Las Vegas At Gentle Dental , part of the InterDent family of dental providers, we believe that a healthy smile is the foundation of a healthy lifeand so is a supportive, mission-driven team. With over 170 practices across...