End User/Helpdesk Manager Job at Rishabh RPO, Rockville, MD

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  • Rishabh RPO
  • Rockville, MD

Job Description

Title: End User/Helpdesk Manager

Location: Rockville, MD

Duration: 5 Years

Key Responsibilities:

  • Supervise helpdesk staff and manage daily operations.
  • Ensure timely resolution of customer incidents and requests.
  • Develop and maintain helpdesk SOPs and training materials.
  • Monitor team performance and provide coaching as needed.

Qualifications:

  • Experience managing helpdesk teams in Windows and Mac environments.
  • ITIL Practitioner, ITIL Service Manager, Apple Certified Macintosh Technician, Apple Certified Support Professional, LPIC-1, LPIC-2, CompTIA A+, CompTIA Network+, CompTIA Linux+, CompTIA Healthcare IT Technician, HDI End user Support Manager, HDI Service Manager, Microsoft Certified Solutions Associate: Windows 11 or current operating system, and Microsoft Certified Solutions Engineer End User Infrastructure.

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