Job Description

Event Staff team members are stationed at various posts throughout the building during events. The position entails greeting, directing guests through metal detectors or wands, scanning tickets, checking bags, answering guests’ questions and informing guests of show and facility rules to ensure the safety of the facility and guests. Essential Duties include greeting and directing customers through metal detectors and/or scanning customers with metal detection wands, performing searches of bags to eliminate restricted and unauthorized items, politely yet confidently informing customers of the event rules, verifying tickets and credentials for events and facility access, assisting patrons to their seats, allowing only valid ticket credentials into specific areas of the building while not permitting spirits to leave certain spaces, scanning tickets and/or providing wristbands or stamps when needed, assisting with crowd control inside and outside the venue, resolving problems and addressing complaints, ensuring lost and found items are turned in and documented, interacting with guests, vendors, and employees courteously and professionally, assisting with guest and staff safety and emergency response procedures, and working scheduled shifts including nights, weekends, and holidays as needed. Required qualifications include a minimum education level of a High School Diploma or equivalency, customer service skills, ability to follow instructions and communicate effectively, flexibility, problem-solving skills, ability to maintain confidentiality, physical ability to maneuver around the venue and lift up to 20 lbs, and ability to work evenings, weekends, and holidays. Preferred qualifications include being bilingual in English/Spanish. ASM reserves the right to modify job description and is an Equal Opportunity/Affirmative Action employer.

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