ASM Global, the leader in privately managed public assembly facilities, has an excellent opportunity for part-time Event Staff at Osceola Heritage Park, Kissimmee, Florida. The Event Staff are responsible for directing patrons to their seats for shows or events by demonstrating excellent customer service skills, responding promptly to customer needs and requests for service and assistance. The successful candidate must be able to work independently and handle most questions without assistance, and efficiently and courteously answer questions concerning pricing, seating, events, facility layouts and amenities. Essential duties include greeting guests, answering questions, inspecting assigned areas for safety hazards, knowledge of facility locations, monitoring seating areas for issues, preventing seat jumping, advising on smoking policies, directing emergency evacuations, reporting incidents and medical emergencies, handling lost and found items, using Ticket Master Scanner, validating tickets, and assisting patrons with ticket problems. Qualifications include ability to speak, read and write English, professional attitude, good communication and customer service skills, ability to work flexible hours including evenings and weekends, and a high school diploma or GED. Physical requirements include ability to stand for long periods, use hands, see clearly, climb stairs, and lift up to 20lbs. The working environment may include high noise levels, exposure to weather, and restricted lighting. Reasonable accommodations may be made for individuals with disabilities. ASM Global is an Equal Opportunity/Affirmative Action employer.
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