Fraud Analyst Job at Lensa, Charlotte, NC

cHJFQ1pxcEJIU0MyY2lQWGlqc2Rab1c4L0E9PQ==
  • Lensa
  • Charlotte, NC

Job Description

Lensa partners with DirectEmployers to promote this job for First Horizon Bank.

Description

Location: On site at location listed in job posting.

Weekly Scheduled Hours: Full Time position but will require flexible work hours, available 8am-8pm, rotating weekend hours as needed

Summary

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.

The primary role of this position is supporting the Director of Fraud Prevention ensuring the organization’s goals and objectives are achieved. As a result of the bank’s sophisticated risk rules, certain customer payments are outsorted and will require further review and authentication prior to completion. The Fraud Analyst must investigate outsorted items and follow required processes to complete this activity while meeting all payment and customer deadlines. Balancing customer expectations as well as fraud loss is a critical success factor of this role. Providing feedback to the Fraud Protection Services team on changing trends and effectiveness of the process given the changing attack vectors of the fraudsters requires an end-to-end understanding of the payments process. The Fraud Analyst will work with their leader to enhance automation to improve the experience for both employees and customers. This individual must demonstrate strong analytical, critical thinking, change management, and interpersonal skills to work with the Fraud Protection Services team while also possessing technical acumen and the ability to communicate across the organization.

Essential Duties And Responsibilities

  • Develops and maintains skills required to correctly decision all outsorted exception payments before committed processing deadlines.
  • Constantly evaluates opportunities for process improvement.
  • Understands the importance of being knowledgeable/balanced in payments and customer satisfaction.
  • Given the speed of new fraud attack vectors, eagerness to learn and develop new skills to combat fraud.
  • Develop an understanding of the end-to-end flow within Fraud Protection Services to effectively communicate across the organization.
  • Ability to adjust as needed to maintain KPIs for various payment rails.
  • Evaluates risk factors when making critical transaction decisions.
  • Performs other duties as required.

Education And/or Work Experience Requirements

  • Bachelor Degree required
  • Minimum of two years of fraud industry experience preferred.
  • Must be able to travel domestically as required, etc.

About Us

First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ( .

Benefit Highlights

  • Medical with wellness incentives, dental, and vision
  • HSA with company match
  • Maternity and parental leave
  • Tuition reimbursement
  • Mentor program
  • 401(k) with 6% match
  • More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits

Follow Us

Facebook (

X formerly Twitter

LinkedIn (

Instagram

YouTube (

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights ( notice from the Department of Labor.

If you have questions about this posting, please contact support@lensa.com

Job Tags

Full time, Work experience placement, Flexible hours,

Similar Jobs

FRESH Dental

Dentist Job at FRESH Dental

 ...career and financial goals. You create your own personal Doctor Development plan that we support every step of the way. Our Dentists have full clinical autonomy to practice how you want. You have earned it. World-class colleague case review sessions Path to... 

Commodity Fragrances

Product Designer Job at Commodity Fragrances

 ...Lead the creative development of physical product and packaging designs across the fragrance line. Generate and present multiple...  .... Qualifications: ~ Bachelors degree in Product Design, Industrial Design, Packaging Design, or a related field. ~5+ years of experience... 

Jobleads-US

Consultant / Senior Consultant, Insights and Analytics Job at Jobleads-US

Consultant / Senior Consultant, Insights and Analytics Blue Matter is a rapidly growing management consultancy focused in the biopharmaceutical...  ...to integrate business and industry knowledge in developing creative solutionsCompensation: Base salary range: $120,000 - $190,000... 

H&H Recruiting

Will Train Inexperienced Drivers!!!!!!! Job at H&H Recruiting

 ...CDL A DRIVING POSITION AVAILABLE! Home Every 2 weeks Will Train Inexperienced Drivers!! Position Information: Eastern States Home Every 2 Weeks, 34 Hour Restart ~ Live Load, Live Unload, Preload, Drop and Hook Pay Information: ~ Averaging $1,200-160... 

Adore Me

Fabric & Materials Sourcing Manager Job at Adore Me

Adore Me is a disruptive e-commerce startup revolutionizing the lingerie industry by creating fast-fashion, affordable, inclusive intimates you could say were the online Zara of lingerie. Adore Me is ranked #9 on Crains Fast 50 list of fastest-growing companies in ...