Job Description

Job Description and Duties

Why join the team at the California Secretary of State’s Business Programs Division?

The vision of the Secretary of State’s (SOS) Business Programs Division is to make it easier to do business in California. With bizfile California, the Secretary of State’s new online portal, registering a business, filing a trademark or financing statement, or accessing public business records only takes a few clicks. These services are available 24/7 and are constantly improving, freeing up California’s entrepreneurs to focus on their business endeavors while the SOS handles the paperwork. With our vision in mind, does the idea of supporting the more than two million businesses that make California the 5th largest economy in the world excite you? Do you enjoy working in a dynamic, fast-paced work environment that deploys cutting-edge technologies such as our award-winning, Eureka! Chatbot, which uses artificial intelligence (AI) to support our customers? If you answered yes to any of these questions, come work with us in the Secretary of State’s Business Programs Division. The California Secretary of State’s Business Programs Division is recruiting to fill multiple, full-time Program Technician II positions We are looking for dependable, creative, talented people, whom we can invest in for their professional development and empower to bring knowledge, expertise, and innovation to the Secretary of State’s Business Programs Division.

What does the Business Programs Division do?

We provide a wide range of services and process various filings in support of our customers, including:

• Corporation, limited liability company and partnership registration, change, and termination filings.
• Trademark and service mark registration and change filings.
• Uniform Commercial Code financing statements and notices of tax liens and change filings.
• Maintenance of the Advance Health Care Directive Registry, Domestic Partners Registry, and Immigration Consultants Registrations.
• Oversee notary commissions within California, as well as authenticating the signatures of California public officials and notaries public.
• Additionally, we provide customer service to our customers via online, phone, email, and in person and provide records of our filings online.

What will your duties be at the Business Programs Division?

In support of our vision and mission, you will play a vital role for our division by assisting our customers with the processing and servicing of various filings and requests. Under the general supervision of a Supervising Program Technician II or III, your duties may include:

• Review and examine various documents, filings, and requests to ensure compliance with legal statutes and regulations.
• Process records and information requests and provide status information on documents, filings, and requests.
• Interact professionally with the public at the public counter, by telephone, or email regarding routine inquiries, filing requirements, documents, and fees.
• Research and respond to routine customer inquiries by mail, telephone, or email.

Desirable Qualifications:

• Ability to meet deadlines, take initiative, and work independently and/or in a team environment.
• Demonstrate consistent attention to detail.
• Ability to interact effectively with the public, Agency personnel, and other stakeholders.
• Willingness to learn new duties.
• Knowledge of and experience with all Microsoft Office applications.
• Punctuality and good attendance are essential.

You will find additional information about the job in the .

Working Conditions

The Business Programs Division supports the importance of work-life balance through measures such as Telework and Alternate Work Week Schedules (e.g., 4/10/40 schedule consisting of four 10-hour days and one scheduled day off per week and 9/8/80 schedule consisting of eight 9-hours days and one 8-hour day in a two-week period with one scheduled day off every other week), both based on SOS policies and business needs. In addition to these opportunities, on-site amenities include a cafeteria, childcare center, and bicycle parking.

Special Requirements

A Live Scan fingerprinting is required before a candidate can be appointed to this position.

Examination Information: Candidates new to state service or those seeking a promotional opportunity must take the online examination to establish eligibility. The examination can be found at the following link:

There is also a Limited Examination & Appointment Program (LEAP) exam available for the classification. Information on the LEAP certification process is available on the Department of Rehabilitation LEAP Certification website

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.

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