Scrum Master Job at SupportPay, Cambridge, MA

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  • SupportPay
  • Cambridge, MA

Job Description

Key Responsibilities Take ownership of an active software project, leading ongoing delivery and backlog refinement.Collaborate with developers, QA, product, and stakeholders to triage, prioritize, and resolve bugs and new feature requests.Facilitate daily standups, sprint planning, reviews, and retrospectives in line with Agile/SCRUM best practices.Maintain clear and accurate documentation in Confluence, and manage tasks, sprints, and reporting in Jira.Monitor sprint health and team velocity, identifying bottlenecks and proactively solving delivery roadblocks.Communicate project updates, risks, and timelines clearly and consistently to leadership and cross-functional teams.Ensure the team is focused on delivering business value while staying aligned with overall product goals.Required Skills & Experience 3+ years of experience as a Project Manager or SCRUM Master in a software development environment.Proven ability to lead Agile teams and manage cross-functional stakeholders in a technical setting.Deep proficiency with Jira (workflows, dashboards, reports, boards) and Confluence (templates, structure, documentation).Strong communication, facilitation, and conflict resolution skills.Technical acumen to understand dev workflows, SDLC, and common web/mobile product development practices.Detail-oriented, with strong organizational and prioritization capabilities. Preferred QualificationsCertified SCRUM Master (CSM) or equivalent Agile certification.Experience managing both bug triage and feature development pipelines simultaneously.Background working in SaaS or consumer-facing digital products.
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SupportPay

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