Job Summary Xfinity’s Consumer Products Group drives business growth and customer engagement with an emphasis on how Xfinity takes its products and services to market — and delivering a reliable, end-to-end experience to our customers, no matter which market or region they live in. We are seeking an experienced, innovative, and strategic leader to serve as the Senior Vice President of Consumer WiFi Services. This individual will oversee the development, management, and growth of our residential broadband business, ensuring our company remains the leader in WiFi across the industry. As part of the Consumer Products Group leadership team, you will drive cross-functional collaboration, steer product innovation, and ensure that the company meets its business goals by delivering exceptional customer experiences through cutting-edge data solutions.
Job Description
Develop and lead the long-term vision and strategy for residential WiFi services, ensuring alignment with company goals and market opportunities.
Translate strategy into actionable plans. Create business plans that focus on strengths, competitive advantages and differentiation.
Oversee the product lifecycle from concept to launch, ensuring that all products and services meet performance, cost, and customer satisfaction goals.
Stay at the forefront of market trends, customer needs, and competitive offerings. Challenge the status quo. Lead efforts to evolve and innovate our product portfolio to sustainably differentiate from competition and ultimately maintain market leadership.
Enact executive-level decision-making via leadership and direction through a highly matrixed management team. Work closely with tech, product engineering, operations, marketing, sales, digital and customer service teams to ensure seamless product delivery and execution.
Recognize profitability and revenue potential in business opportunities and make decisions that result in profitable growth. Manage the product portfolio to meet financial objectives.
Lead efforts to elevate the customer experience for each of our broadband products, focusing on WiFi, reliability, network enhancements and new features that exceed customer expectations.
Identify and manage strategic partnerships, vendors, and alliances to drive innovation and efficiency in product delivery.
Leverage analytics and performance data to continually optimize product performance and identify new business opportunities.
Build and mentor a high-performing product management team, fostering a culture of innovation, collaboration, and accountability.
15+ years of product marketing, product strategy or product management experience, with a focus on telecommunications, tech or consumer industries preferred.
10+ years of leadership experience, ideally in an executive or senior management role.
Proven ability to establish a compelling vision for the future that accounts for fast-moving market and consumer trends, translate strategy to actionable goals, and motivate teams to execute with excellence while meeting financial goals.
Strong knowledge of telecommunication technologies, trends, and competitive landscape.
Proven experience managing product marketing, strategy and go-to-market functions to drive revenue growth.
Exceptional leadership, communication, and relationship-building skills.
Proven track record of driving complex solutions through a matrixed organization.
Ability to operate at both a strategic and operational level.
MBA or advanced degree in a related field.
Experience working in a Fortune 500 company, preferably within the telecommunications or technology sectors.
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion.
Do what’s right for each other, our customers, investors and our communities.
Comcast is an EOE/Veterans/Disabled/LGBTQ+ employer.
The above information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Customer Experience (CX); Business Growth; Strategy Development; Product Innovations; Collaboration; Communication; Strategy Plan
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit thecompensation and benefits summaryon our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
15 Years +
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