A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.
As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.
What we offer
Agency Description
The Managing Director’s Office of Transportation and Infrastructure Systems (OTIS) is charged with driving change through our transportation and infrastructure systems. OTIS leads a portfolio of departments, including Streets Transportation, Streets Sanitation, Philadelphia Water Department (PWD), and Office of Multimodal Planning (OMP) to provide cost-effective quality services with a focus on the resident. OTIS is the home department for the Infrastructure Solutions Team (IST) which leads a cross-departmental group supporting the City’s engagement with the Federal Bipartisan Infrastructure Law (BIL) to ensure that these investments grow generational wealth for Philadelphians.
OTIS collaborates with a wide variety of partner entities within the Administration, including the Office of Innovation and Technology, Office of Sustainability, Police, Fleet Management, Parks and Recreation, and Commerce among others. External partners include the Southeastern Pennsylvania Transportation Authority (SEPTA), Pennsylvania Department of Transportation, Philadelphia Gas Works, Philadelphia Industrial Development Corporation and many more.
As an office environment, OTIS provides a unique opportunity for individuals who want to make meaningful and visible change in the place where they live. OTIS is staffed by people who believe that investments in the built environment can lift up communities and prepare our city for a vibrant, sustainable and equitable future.
Position Summary
The Service Delivery Improvement Manager position is best suited for a highly motivated, flexible, creative, and independent candidate with excellent communication, interpersonal, and project management skills to drive effective and efficient responses to special projects. The work will involve planning, coordination and implementation of demonstrations and trials exploring improvements to delivery of city services, management of the right-of-way for unconventional, time-limited activities such as outdoor dining and non-routine transportation needs, and support for special events when required.
The role may involve delegation to teams responsible for developing and/or implementing innovation. This Manager will frequently be assigned to organize and lead coordination efforts across departments and entities to implement and trouble shoot deployment. This work may or may not involve the implementation of new technologies.
This position will be staffed in OTIS but may be assigned to work under other Department leaders and/or their deputies as needed.
Essential Functions
Planning and Diagnosis
Collaboration and Communication
Implementation
Documentation
Competencies, Knowledge, Skills and Abilities
The is role is envisioned as a flexible internal consultant, capable of working effectively across multiple subject areas by leveraging communication and organizational skills with existing subject matter experts rather than relying on personal expertise or capacity to any exceptional ability learn on the job.
Successful candidates will know the following:
We welcome and encourage applicants with non-traditional career paths. Persons who do not exactly meet the
Minimum
Desirable
A master’s degree may be substituted for up to two years of work experience.
TO APPLY: Interested candidates must submit a cover letter and resume.
Salary Range: $72,000 - $90,000
Discover the Perks of Being a City of Philadelphia Employee:
Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!
*The successful candidate must be a city of Philadelphia resident within six months of hire
Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.
The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.
For more information, go to: Human Relations Website:
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