The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates. Essential functions include ensuring exceptional guest service experience, allocating labor resources efficiently, engaging in recruitment and hiring, assisting in establishing employee guidelines, conducting performance appraisals and coaching, developing client relationships, and managing business metrics such as forecasting, productivity, and revenue reconciliation. The role requires knowledge of Towne Park’s safety, security, and customer service policies, ability to drive manual transmission, computer proficiency, and strong communication skills. Physical demands include the ability to exert up to 50 pounds of force occasionally and work in varying environmental conditions. Travel up to 10% may be required.
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