Join to apply for the IT Help Desk Specialist role at Confluent Health . Continue with Google Get AI-powered advice on this job and more exclusive features. Overview At Confluent Health, we are looking for a customer service-oriented Help Desk Specialist to provide technical support to users efficiently and accurately. You will be the organization's front liner, solving technical problems and supporting all assigned areas. The goal is to maintain customer value to the standards set by the company. Benefits Competitive pay Excellent health, dental, and vision insurance 401(k) company matching PTO And more Responsibilities This is an in-office position based in Louisville, KY. Provide first-level contact and convey resolutions to customer issues via phone, email, and chat. Audit and troubleshoot account issues using Active Directory, Office 365, and Single Sign-On services. Track, route, and redirect problems to appropriate resources. Guide customers through problem-solving using remote tools. Contribute to Help Desk documentation with updates and suggestions. Qualifications Proficiency in: Printers, Scanners, and Scan to Email setups Basic Network Troubleshooting Windows 10 configuration, settings, and repair General IT knowledge to assist users with IT issues Strong client-facing communication skills Experience with Mac and JAMF preferred Additional Details Seniority level: Not Applicable Employment type: Full-time Job function: Information Technology Industry: Physical, Occupational, and Speech Therapists Referrals can double your chances of interviewing at Confluent Health. Get notified about new IT Help Desk jobs in Louisville, KY . #J-18808-Ljbffr Confluent Health
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